![]() ![]() Go to the Device Manager reached by right clicking the Start button, choose Sound. Also try the Hardware Troubleshooter at Settings > Update & Security > Troubleshoot. To pause music when you place or receive calls, go to Start menu > Control Panel > Sound > Communications tab and select the desired parameter. Right click Volume icon in System Tray at right end of task bar, Open Sound Settings, in dropdown menus at top make sure Headphones are selected. Select Poly BT600, set it as the Default Device and click OK. This headset is invaluable to my daily life and this issue is a serious problem for me. To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound > Playback tab. So I am writing here as my last resort, to see if anyone has any ideas. Sending it back and then back to me again would cost me as much as buying a new headset. Problem is, I bought it from Amazon USA and I live in a different country. The conclusion that the Support person got is that I have a faulty headset and I should send it back and ask for a replacement. This headset cost me a lot of money and I bought it out of my own pocket to have the best of the best. It would last for about 10 mins and then gone again.Ħ - I went to the phone settings to make sure media was on for bluetooth - it was.ħ - I tried it with a different computer and a different phone, same problem.Ĩ - When the bluetooth is connected on both phone and pc and I try to hear media on the phone, not only I don't hear anything on the headset, I don't hear anything from the phone itself either! It is like the phone is mute! Meaning - the sound is going *somewhere* - but where? Did that, it didn't work.ĥ - For a short while, if someone called me on the phone and I answered with the headset, for some reason a few minutes after the phone call was over, I had media back on the phone, together with the PC. Then, repair it, BUT, making sure I pair the phone BEFORE I pair the PC. Didn't work.Ĥ - Unpair the headset from the phone and computer. I contacted your support and spent a month trying to debug the issue with one of your support engineers, Armando, who was very patient and kind.Ģ - Firmware update - it already had the latest version.ģ - Completely deplete the headset battery, refill and reconnect again. But whenever the computer was in range or on, no media sound on the phone. I started to investigate and discovered that if I use the headset on the phone only, I had sound on calls AND media. Phone calls continued to work perfectly, but no sound on the phone (music, whasapp voice messages, etc). I lost the abbility to hear media on the phone. Then a strange problem started to occurr. I bought it because I was told that it can connect to two devices at the same time, for example, PC and Android Phone.įor the first two months, everything worked perfectly fine, headset connect to both devices automatically after pairing and phone calls and media worked perfect in both Computer and Phone. I bought a Plantronics Voyager 8200-UC Stereo Bluetooth Headset (privately). Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.I am not sure I am posting in the right place, if not, I am sorry. Eyes on Oracle: Trading the Q1 results CNBC Video 18 Hours Ago. This forum reply, or post is based upon my personal experience and does not reflect the opinion or view of my employer. Oops looks like chart could not be displayed Please contact cnbc support to. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". Serial number or firmware version of headset/speaker/USB dongle when issue is noticed.Provide screenshots related to issue or error messages (if any).Video of issue if possible as it will help visualize the issue.Please raise a ticket with Poly Technical Support. If beeps continues then it would indicate a possible hardware failure normally requiring RMA but I advise you to open a ticket with our technical support teams to get further confirmation on the same since t roubleshooting or providing support via the community is outside the scope for myself as a Poly employee. ![]() Ensure headset and USB dongle firmware are up to date. Also try doing a reset on headset via the Plantronics HUB mobile app then pair again and test Try making a fresh pairing with phone and BT600 USB adapter Note: Call control integration with Plantronics headsets works best when the headset is connected. From what I understand the unit is making constant Beep noises. Enable the setting in 8x8 Work and uninstall Plantronics Hub. ![]()
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